Non-Voice Customer Care Executive - Digital Support Specialist

Are you a tech-savvy professional with a passion for delivering exceptional digital customer service? Income Insurance Limited is expanding its Non-Voice Customer Care Team in Bali, and we’re looking for dynamic individuals to revolutionize how we engage with customers. As a Digital Support Specialist in our Canggu office, you’ll be at the forefront of our digital transformation, ensuring our customers receive seamless and efficient support through various digital channels.

Join us in Canggu, Bali, where we’re committed to creating a supportive and innovative work environment. This role offers a unique opportunity to leverage your technical skills and customer service expertise to drive our digital support initiatives forward.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional digital customer support through email, live chat, and social media platforms.
• Utilize CRM systems like Salesforce to manage customer interactions and track support tickets.
• Leverage digital tools such as Zendesk and Freshdesk to streamline customer support processes.
• Collaborate with cross-functional teams to resolve customer issues and improve digital support channels.
• Monitor and analyze customer support metrics to identify areas for improvement.
• Stay updated with the latest digital customer service trends and technologies.
• Train and mentor junior team members on digital support best practices.
• Ensure compliance with company policies and regulatory requirements in digital customer support.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum 3 years of experience in customer service, preferably in a digital or tech environment.
• Proficient in English, both written and spoken.
• Certification in digital customer service or a related field is a plus.
• Experience with CRM systems like Salesforce is a strong asset.
• Familiarity with digital support tools such as Zendesk and Freshdesk.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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