Customer Retention Specialist - Field Canvassing (Magelang)

Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist - Field Canvassing to join our team in Magelang, Central Java. In this role, you will play a pivotal part in driving customer engagement, promoting our mobile credit products, and ensuring our customers continue to benefit from our services. With a strong focus on building lasting relationships, you will be the face of Astra Credit in the field, delivering exceptional service and turning first-time borrowers into loyal customers.

As a Customer Retention Specialist, you will be responsible for visiting customer locations, understanding their needs, and providing personalized solutions. You will use tools like Google Maps and WhatsApp to manage your field operations efficiently. This role offers a unique opportunity to work in a fast-paced environment where your efforts directly impact customer satisfaction and retention rates.

Join Astra Credit Companies and be part of a team that values innovation, integrity, and excellence. We are committed to fostering a culture of continuous learning and growth, providing you with the tools and support needed to thrive in your career.

📋 Tanggung Jawab Pekerjaan

• Visit customer locations to understand their needs and provide personalized solutions.
• Promote mobile credit products and explain the benefits to potential and existing customers.
• Use Google Maps and WhatsApp to manage field operations and track customer interactions.
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Collect and analyze customer feedback to identify areas for improvement and enhance service quality.
• Collaborate with the sales and customer service teams to ensure seamless communication and consistent messaging.
• Stay updated on industry trends and best practices to continuously improve your field canvassing techniques.
• Report on daily activities, customer interactions, and retention metrics to the team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in sales, customer service, or a related field, preferably in the financial services industry.
• Excellent communication and interpersonal skills to build strong relationships with customers.
• Proficient in using Google Maps and WhatsApp for field operations.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Strong problem-solving skills to address customer concerns and issues promptly.
• Familiarity with mobile credit products and financial services would be an advantage.
• Ability to travel to various customer locations within Magelang and the surrounding areas.

🛠️ Keahlian

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